Terms of Use

Acceptance of Terms

Welcome to our AI applications and services (each an "App" or collectively the "Service"). By downloading, accessing, or using any such App, you ("you" or "User") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legal agreement between you and TRANVISION SOFTWARE PTE. LTD. ("Company", "we", "us", or "our"), the provider of the Apps. If you do not agree to these Terms, you must not use our Apps. By using the Service, you also agree to our Privacy Policy (see above), which describes how we handle your data.

Please read these Terms carefully before using our Service. They affect your rights and liabilities under the law. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Service Description

Our Apps provide services that allow you to record audio (such as meetings or voice notes), transcribe the audio to text, and generate a summary of the transcribed content using artificial intelligence. The summary is intended to capture the key points of the audio input. The Apps may support multiple output languages for the summary based on user selection. The core functionality involves processing user-provided content and delivering results back to the user in real-time or near real-time.

Third-Party Services: In delivering this Service, we utilize third-party technologies (for example, speech-to-text engines on your device, cloud AI summarization by OpenAI, etc.). While we endeavor to ensure high availability and accuracy, the involvement of third-party services means that we do not guarantee the Apps will be error-free or uninterrupted at all times. There may be limits on the length of audio that can be processed, or usage quotas. We reserve the right to impose usage limits (such as a cap on minutes transcribed per day in a free tier) and to modify or discontinue certain features as needed.

AI-Generated Content Warning: The summary results are generated by an AI model based on the audio/text you provide. While we aim for high quality, AI summaries may occasionally contain errors or inaccuracies. The output might miss some nuances or, in rare cases, misinterpret the content. You should not rely on the summary as a sole source for critical information without verifying it against the original audio. The Service is provided "AS IS" (see Disclaimer of Warranties below), meaning the results might vary in quality. By using the Service, you understand and accept that some outputs may be imperfect and are for informational purposes.

User Eligibility

Age Requirement: You must be at least 18 years old to use this App. By using the Service, you represent and warrant that you are 18 or older and that you have the legal capacity to enter into this agreement. Our Apps are not intended for children or minors. We do not knowingly allow anyone under 13 to use the Service, in compliance with COPPA (Children’s Online Privacy Protection Act), and our target user base is adults. If you are 13-17 years old, you may only use the App under the supervision of a parent or guardian who agrees to these Terms on your behalf, but even in that case, the account holder or user of record must be an adult. We reserve the right to ask for proof of age or permission at any stage, and to terminate users who are underage.

By accepting these Terms, you also confirm that you are not barred from using the Service under any applicable law – for example, that you are not on any trade sanctions lists (since we are a Singapore company, we comply with export controls and sanctions laws that might prohibit providing services to certain countries or individuals).

User Conduct and Usage Guidelines

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for all activities that occur under your use of the Service. Specifically, you agree not to:

Misuse the Service: Do not use the Service to engage in any illegal or unauthorized activities. This includes, for example, using the Service to transcribe or summarize audio that contains content which is unlawful (such as recordings that violate copyright, or conversations obtained illegally), or using the Service in furtherance of any criminal activity. You must only record audio that you have the right and permission to record. Many jurisdictions have laws regarding recording conversations (for instance, requiring one-party or all-party consent). It is your responsibility to ensure you comply with the laws in your location when recording any audio. We do not monitor or control what you record, but by using the Service you represent that you have obtained all necessary consents from the parties in the audio for it to be recorded and processed.

Violate Others’ Rights: Do not use the Service in a manner that infringes or violates the intellectual property rights, privacy rights, or any other rights of any person or entity. For example, do not record and summarize someone else’s confidential meeting without permission. You also agree not to upload or transmit any content that you do not have the right to make available (such as proprietary and confidential information of others).

Interfere with the Service: Do not attempt to disrupt or interfere with the Service’s operation or another user’s experience. This includes not introducing viruses, worms, or any malicious code, not attempting to hack or bypass any measures we have in place (like security or usage rate-limits), and not using automated systems (like bots or scripts) to excessively call the service. You agree not to reverse engineer, decompile, or attempt to extract the source code of our App or any of its components (except to the extent such restriction is prohibited by law).

Avoid Service Abuse: Do not use the Service in a way that could harm, disable, overburden, or impair our servers or networks. For example, do not attempt to spam the service with extremely long recordings or repeated requests in a way that might overload the system. We may implement fair usage limits (like on audio duration or number of summaries per day for non-subscribed users). If we detect abuse or usage that significantly exceeds normal patterns and threatens service stability, we reserve the right to throttle or block your usage temporarily to maintain overall service health.

Impersonation and Fraud: Do not impersonate any person or entity or misrepresent your affiliation. You also agree not to use the Service to generate or disseminate summaries in a way that intentionally deceives anyone. While this App is not a social platform (content is private to you), if you choose to share a summary externally, you should not falsify it or attribute it incorrectly to others.

We reserve the right to investigate and take appropriate legal action against anyone who, in our judgment, violates these rules. This may include removing offending content, suspending or terminating your access to the Service (for example, blocking further use on a particular device), and/or reporting you to law enforcement if appropriate.

User Content and Intellectual Property

Your Content

Ownership: You retain all rights to the audio recordings, transcriptions, and any other content that you input into the App ("User Content"). We do not claim ownership over your spoken words or the information contained in your meetings. The summary output we provide is derived from your User Content. As between you and us, you own the original content you provided, and you may have rights in the summary as well (although note the summary is generated text, it is primarily a transformation of your input).

License to Us: In order for us to provide the Service, you grant us a limited, temporary, non-exclusive, worldwide, royalty-free license to process your User Content. This license is strictly for the purpose of operating the App and providing the summarization functionality you have requested. For example, you allow us to: access the microphone on your device when you tap record (with your permission), receive the audio data, convert it to text, send the text to our AI summarization service, and return a summary to you. We do not use your User Content for anything beyond providing you the service. We do not distribute, publish, or share your raw audio or summaries with other users or any third parties except the processors needed to generate the result (as detailed in the Privacy Policy). This license to your content ends when we’ve finished processing your request and the 24-hour period for retention lapses – at which point the content is deleted from our systems.

Your Responsibility for Content: You are solely responsible for the content of your audio and any material contained therein. This means you must ensure that your User Content does not violate any laws or rights as mentioned earlier. We do not monitor, and have no obligation to monitor, any content that you upload or provide. We also are not responsible for any content you upload or record, nor for any harm that results from it, and we assume no liability for any and all content submitted by users. However, if it comes to our attention that a user’s content is flagrantly unlawful (for example, recordings of criminal activity or content that sexually exploits minors), we reserve the right to take action, including reporting to authorities if appropriate.

Feedback: If you choose to provide us with feedback, suggestions, or ideas about the App ("Feedback"), you agree that we are free to use such Feedback without any restriction or compensation to you. Feedback can help us improve our service. You hereby grant us a perpetual, irrevocable, sublicensable license to use the Feedback in any way. (This does not include your private User Content from recordings – this is referring to suggestions like "I wish the app had feature X".)

Our Intellectual Property

Ownership: The App (including all software, code, design, trademarks, logos, and content provided by us, except User Content) is owned by or licensed to TRANVISION SOFTWARE PTE. LTD. and is protected by intellectual property laws. We reserve all rights not expressly granted to you. These Terms do not grant you any ownership of the App or related content. For the avoidance of doubt, all Company applications ("Company Apps") are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Company is the exclusive owner of all software, design, source code, object code, directories, images, and content available on the Company Apps. The Company reserves all rights not expressly granted to you and retains the ownership of all copyrights and intellectual property in and to the Company Apps.

License to You: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-sublicensable, and non-transferable license to access, download and install the most current generally available version of our App on a single authorized mobile device that you own or control, and to use our App solely for your lawful, personal (as an end-user), and non-commercial use, in accordance with these Terms and the applicable app store rules. You shall not (and shall not permit anyone else to) duplicate, copy, distribute, or create derivative works from any part of the Company Apps or their content (including but not limited to any advertisements, images, text, visual or audio content, files, databases, catalogs, and lists available on the Apps). You also may not sell, rent, lease, or lend the Company Apps to anyone, and you may not sublicense or transfer any of your rights under these Terms to any third party. Furthermore, you may not reverse engineer, decompile, or attempt to extract the source code of the Apps or any part of them, unless such restriction is prohibited by law or you have our prior written permission. Company holds no responsibility for the results of using any Company App that is acquired illegally or through an unauthorized distributor.

Trademarks: Our company name, logo, and any product or service names or slogans within the App are trademarks of TRANVISION SOFTWARE PTE. LTD. or its partners, and may not be copied, imitated, or used (in whole or part) without our prior written permission. All other trademarks, names, and logos appearing in the App (for example, Apple’s and Google’s names if mentioned, OpenAI’s name, etc.) are property of their respective owners and are used for identification purposes only. Use of these trademarks does not imply any endorsement by or affiliation with those companies.

In-App Purchases and Payments

Premium Features: Our App may offer certain features or usage beyond a free tier that require payment. For example, we might provide a subscription that allows a higher monthly quota of transcription minutes, faster processing, or additional functionality. All purchases of such digital content or subscriptions are handled through the platform you obtained the app from (Apple App Store for iOS, or Google Play Store for Android).

When you make an in-app purchase, the transaction is between you and the app store (Apple or Google), not directly with us. The app store’s payment terms and conditions will apply to your purchase (for example, Apple Media Services Terms or Google Play Terms of Service regarding purchases). We do not have access to your payment details – those are managed by the store.

Subscription Billing: If the app offers subscription options (e.g., monthly or annual plans), the terms of billing will be explained at the point of purchase. Generally, subscriptions will auto-renew at the end of each billing cycle (monthly or yearly) and your account will be charged through the app store. You can cancel auto-renewal at any time through your App Store or Google Play account settings. If you cancel, you will retain access to premium features until the end of the current paid period, and then the subscription will not renew.

We strive to clearly present the pricing and terms for any premium tier in-app. All prices are subject to any applicable taxes or currency conversion fees (which, if applicable, might be handled by the app store).

Pricing Changes and Promotions:

We reserve the right to determine and adjust the pricing for the Service. We may change the fees for any feature of the Service, including by adding additional fees or charges, at any time. The latest pricing information will be available within the App. We may also, at our sole discretion, offer promotional discounts or different pricing packages with varying features to certain users.

Device Limitations:

Paid features or subscriptions can only be accessed on one device at a time. For example, if you switch to a new device using the same paid account, the paid features will only be available on your most recently logged-in device.

Refunds: Given that purchases are handled by the platform, any refund requests generally need to be directed to Apple or Google support, as we are bound by their policies on refunds. For example, Apple may allow a refund for an in-app purchase under certain conditions if you request through Apple support; Google Play has its own refund rules and windows. We cannot guarantee refunds for in-app purchases, especially if outside the store’s policies. However, if you have a compelling issue (like you were charged but did not receive the service, or accidental purchase issues), you can contact us and we will do our best to assist or advise on the refund process with the platform. Please note that digital subscriptions are often not eligible for refunds once the term has started, except where required by law or platform policy.

Third-Party Fees: You are responsible for any internet or mobile charges that may apply to your use of our App (for instance, if you’re not on Wi-Fi and your carrier charges for data usage). We are not responsible for any fees charged by third parties (like Apple, Google, or your bank) in relation to your transactions.

Modifications and Updates to the Service

Feature Changes: We reserve the right to modify, add, or remove features of the App at any time, without prior notice. We hope any changes enhance the user experience, but there may be cases where a feature (especially in a beta version) is changed or discontinued. We will try to notify users (via release notes or in-app announcements) of major changes whenever feasible.

Service Availability: We strive to keep the Service up and running. However, we do not guarantee 24/7 availability. There may be occasions when the Service is interrupted for maintenance, upgrades, emergency repairs, or due to failure of telecom links or equipment. We will attempt to schedule maintenance during off-peak hours and give notice, but this might not always be possible. You agree that we are not liable for any interruption or cessation of the Service.

Software Updates: The App may automatically download and install updates from time to time. These updates are designed to improve, enhance, and further develop the Service and may take the form of bug fixes, enhanced functions, new modules or completely new versions. You agree to receive such updates (and permit us to deliver these to you) as part of your use of the Service. If you decline updates, certain features or security patches might not function, so we recommend always using the latest version.

Platform Terms: As an App Store distributed application, we must also comply with Apple’s and Google’s developer terms. There may be cases where those platforms impose policies that change how we operate (for example, new iOS privacy requirements). If needed to comply with platform rules or new laws, we might modify these Terms or our app behavior. We appreciate your understanding in such cases.

Term and Termination

These Terms will remain in full force and effect while you use the App. You may stop using our Apps at any time. You can terminate the Service by simply discontinuing use (for example, by deleting the app from your device).

We reserve the right to suspend or terminate your access to the Service (or certain features of the Service) at our discretion, with or without notice, if we reasonably believe: (a) you have violated any provision of these Terms, (b) you pose risk or possible legal exposure to us, or (c) our provision of the Service to you is no longer commercially viable. We will make good-faith efforts to notify you (for example, an in-app message) of a termination or suspension, but we are not required to do so.

Effects of Termination: Upon termination, whether by you or us, your right to use the App will cease immediately. You should understand that because we do not keep your content long-term, terminating the service primarily means you can no longer access the features. Any audio content or summaries you have already generated and saved on your device remain with you. If you have an active subscription at the time of termination by us (for reasons other than your breach of terms), we may provide a pro-rata refund for the remaining period, at our discretion, especially if we are discontinuing the service entirely. If termination is due to your breach of these Terms, you may not be entitled to any refund.

Even after termination, certain sections of these Terms will survive and remain in effect. These include (but are not limited to) provisions about intellectual property ownership, disclaimers of warranties, limitations of liability, and dispute resolution.

Disclaimer of Warranties

Use at Your Own Risk: The Service is provided on an "AS IS" and "AS AVAILABLE" basis. While we strive to provide a great and reliable app, we make no warranty that the Service will meet your requirements or expectations, or that it will always be available, uninterrupted, timely, secure, or error-free. We expressly disclaim all warranties and conditions of any kind, whether express, implied, or statutory, including without limitation any warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement.

For example:

• We do not warrant that the summaries produced by the AI will be accurate or complete. The quality of the output may depend on audio quality and other factors. The Service should not be relied upon as professional advice or the sole record of a meeting without verifying it against the original audio.
• We do not warrant that any transcription will be 100% correct. Accents, languages, technical jargon etc., might affect accuracy.
• We do not guarantee that the App will be compatible with all devices or with all versions of operating systems.

If you rely on the App for important uses (like summarizing critical business meetings), you do so accepting that there might be errors or downtime. We recommend not to delete original recordings until you’re satisfied with the summaries.

No Responsibility for User Actions: We are not responsible for any user’s conduct or any User Content (including yours). We do not assume liability for any illegal recording or misuse of the Service by any user. You understand that using the Service to record and summarize content is done at your discretion and risk.

Third-Party Materials: The Service may incorporate or access third-party software, APIs, or content (for example, using Apple or Google’s speech-to-text libraries, or OpenAI’s API). We do not warrant anything on their behalf. Any information or advice that may be obtained from us or through the Service (for example, through support channels or FAQs) does not create any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties. For example, if you are using the app as a consumer in the European Union, you may have certain statutory rights (such as that digital services must conform to the contract). Nothing in these Terms is intended to deprive you of rights you are entitled to under law. However, to the maximum extent permitted, we exclude warranties.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will TRANVISION SOFTWARE PTE. LTD., its directors, officers, employees, agents, or partners, be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• your access to or use of (or inability to access or use) the Service;
• any conduct or content of any third party on the Service (for example, a third-party service failing to process something correctly);
• any content obtained from the Service (e.g., inaccuracies in a summary); and
• unauthorized access, use, or alteration of your transmissions or content.

In no event shall our aggregate liability for all claims relating to the Service exceed the amount you paid us (if any) in the twelve months immediately preceding the event giving rise to the claim. If you have not paid anything (for example, using the free version), our liability is limited to the amount of $0 (or the minimum amount allowable by law).

For jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law.

Important Notice for Consumers (Non-Business Users): If you are a consumer (not using the app for business) in a jurisdiction that provides for certain consumer rights, some of the above limitations may not apply to you. For example, in the UK, we are not allowed to exclude liability for death or personal injury caused by our negligence, or for fraud, or for breach of statutory terms regarding title to goods. Also, under EU consumer law, we cannot limit our liability for gross negligence or willful misconduct. Rest assured, nothing in these Terms is intended to limit liability beyond what the law allows. If you are dissatisfied with the Service, your sole and exclusive remedy is to discontinue use of the Service or seek remedies under consumer protection laws.

Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless TRANVISION SOFTWARE PTE. LTD. and its affiliates, officers, agents, employees, and partners from and against any and all third-party claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or in any way connected with: (a) your access to or use of the Service, (b) your violation of any provision of these Terms, (c) your violation of any applicable law, rule, or regulation, or (d) your User Content (including but not limited to any claim that your content infringes or misappropriates any third party’s intellectual property or privacy rights, or that you recorded someone without authorization).

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (in which event you will cooperate with us in asserting any available defenses). This indemnity obligation will survive these Terms and your use of the Service.

Governing Law and Dispute Resolution

Governing Law: These Terms and any action related thereto shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of laws principles. We choose Singapore law because our company is registered in Singapore. However, we respect that mandatory consumer protection laws of your country may apply if you use the app as a consumer in another jurisdiction. This choice of law does not deprive you of the protection of such mandatory provisions of law in your home country as per Article 6 of the Rome I Regulation (for EU residents) or similar laws.

Jurisdiction: Any disputes arising out of or related to these Terms or the Service that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Singapore. If you are a consumer and local law gives you the right to bring disputes in your home country, this clause does not override that right. For instance, EU consumers may have the right to bring a claim in the courts of their country of residence. The same applies to any other jurisdiction where local law provides for consumer dispute resolution in local forums.

Dispute Resolution Effort: Before filing a formal lawsuit, we kindly request that you contact us at contact@tranvision.com to discuss the issue. Most concerns can be resolved quickly through dialogue. We’re open to alternative dispute resolution methods in good faith, such as mediation or arbitration, if both parties agree. (This is not a binding arbitration clause, just an openness to alternatives.)

Other Important Terms

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect. We’d agree to modify any invalid term to reflect the original intent as closely as possible in a valid way.

No Waiver: Our failure or delay in exercising any right, power, or privilege under these Terms shall not operate as a waiver of that right or acceptance of any modification of these Terms, and no single or partial exercise of any right, power, or privilege shall preclude any other or further exercise of that or any other right, power, or privilege.

Assignment: You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without our prior written consent. We may assign these Terms without restriction, to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets, or by operation of law or otherwise. These Terms shall bind and inure to the benefit of the parties, their successors, and permitted assigns.

Entire Agreement: These Terms, together with our Privacy Policy and any additional terms you agree to when using specific features (if any), constitute the entire agreement between you and us regarding the Service and supersede all prior agreements (whether oral or written) between you and us regarding the Service. Any additional or different terms of service from you (for example, written on your purchase order or in email) are rejected and will not apply, unless expressly agreed in writing by us.

Third-Party Beneficiaries: These Terms are between you and TRANVISION SOFTWARE PTE. LTD. only. However, you acknowledge that the app stores (Apple and Google) and their subsidiaries are third-party beneficiaries of these Terms. This means that Apple and Google have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. For example, these Terms incorporate by reference Apple’s End User License Agreement for Licensed Applications (if you are on iOS), and you acknowledge those rights. Aside from that, there are no other third-party beneficiaries to these Terms.

Translations: These Terms might be provided in languages other than English for convenience. In the event of any conflict or ambiguity between the English version and a translated version, the English version shall prevail (to the extent not prohibited by local law).

Contact Information: If you have any questions about these Terms or the Service, please contact us at contact@tranvision.com. Our mailing address is provided in the Privacy Policy above.

Thank you for using our App! We hope it provides you with valuable summaries and enhances your productivity. By adhering to these Terms, we can ensure a safe and fair experience for all users. Enjoy the Service and please reach out if you have any feedback or need support.